Alan Dobson Fire Equipment & Servicing (ADFES)
Last updated: 23 October 2026
Alan Dobson Fire Equipment & Servicing (ADFES) is committed to protecting your privacy and handling your personal information responsibly and securely.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our fire safety services.
We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the European Union General Data Protection Regulation (EU GDPR).
By using our website, you can find out how your information is handled and what rights you have in relation to your personal data.
Alan Dobson Fire Equipment & Servicing provides professional fire safety services, including fire extinguisher sales, fire extinguisher servicing and fire risk assessments.
We are based in Middlesbrough and provide services to businesses and organisations across Teesside and the surrounding areas.
Business name: Alan Dobson Fire Equipment & Servicing (ADFES)For personal information processed for our own business purposes, ADFES acts as the data controller.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.
We may collect and process personal information when you contact us, request a quotation, arrange a service or interact with our website. This may include:
Depending on the website technologies in use, we may also collect technical information such as your IP address, browser type, device information, website usage information and cookie preferences.
We aim to collect only the personal information reasonably necessary for the purposes described in this policy.
We may use personal information for the following purposes:
To respond to questions, provide information about our services and prepare quotations.
To arrange appointments, carry out fire extinguisher servicing, fire risk assessments and other agreed services.
To communicate about bookings, appointments, service requirements and relevant follow-up matters.
To maintain appropriate business records, manage invoices, process payments and meet accounting obligations.
To maintain the functionality and security of our website, investigate technical issues and protect against unauthorised activity.
Where applicable, to understand how visitors interact with our website and improve the information and services we provide.
To comply with applicable laws, regulatory requirements and lawful requests.
We will not use personal information for unrelated purposes without an appropriate lawful basis.
Under the UK GDPR and, where applicable, EU GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Where processing is necessary to fulfil a contract with an individual or take steps requested by an individual before entering into a contract.
Where processing is necessary for our legitimate business interests, such as responding to business enquiries, administering customer relationships, managing operations and protecting our website, provided those interests do not override individuals' rights and freedoms.
Where processing is necessary to comply with applicable legal requirements, including tax and accounting obligations.
Where consent is required for particular activities, such as non-essential website cookies or certain marketing communications.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
The lawful basis applicable to a particular activity depends on the circumstances and purpose of that processing.
When you contact us through our website, by email or by telephone, we may collect your name, contact details and information relating to your enquiry.
We use this information to respond to your request, provide quotations and, where appropriate, arrange our services.
Information submitted through website contact forms may be delivered to our business email account and, depending on the website configuration, may also be stored within our website administration system.
We do not use general contact form submissions as automatic consent to receive marketing communications.
Please avoid submitting unnecessary sensitive personal information through our website.
Our website may use cookies and similar technologies to support its functionality, security and performance.
Cookies are small text files that websites place on your device.
Depending on the features enabled, our website may use the following categories of cookies:
These are required for essential website functions, security or the recording of privacy preferences.
Where enabled, these help us understand how visitors use the website so that we can improve its content and performance.
These may remember optional preferences or support additional website functionality.
These may be associated with embedded content or external services where such features are used.
Where legally required, we will obtain your consent before placing or accessing non-essential cookies.
You can manage or withdraw cookie consent using the cookie preference controls provided on our website, where available.
You can also manage cookies through your browser settings.
Details of the specific cookies in use, including their providers, purposes and durations, should be made available through the website's cookie information or preference controls.
We do not sell personal information to third parties.
We may share personal information with trusted third parties where necessary to operate our business or provide our services. These may include:
Where third parties process personal information on our behalf, we seek to ensure that appropriate contractual and security safeguards are in place.
We only share information where there is an appropriate purpose and lawful basis for doing so.
Some third-party services used for website hosting, email, communications or other business operations may process information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that appropriate safeguards are used where required by applicable data protection legislation.
These may include relevant adequacy decisions, recognised contractual safeguards or other legally permitted transfer mechanisms.
You can contact us for further information about international transfers that affect your personal information.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet applicable legal, accounting and business requirements.
The retention period depends on the type of information and the reason it is held. For example:
When personal information is no longer required, we will securely delete or anonymise it unless continued retention is legally required or permitted.
We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration and disclosure. Depending on the systems involved, these measures may include:
Although we take reasonable precautions to protect personal information, no website or electronic communication method can be guaranteed completely secure.
Under applicable data protection legislation, you may have the following rights:
You can request a copy of the personal information we hold about you.
You can request that inaccurate or incomplete personal information is corrected.
You can request the deletion of personal information in certain circumstances.
You can request that we restrict certain uses of your personal information.
You can object to certain processing activities, including processing based on legitimate interests, where applicable.
In certain circumstances, you can request that personal information be provided in a structured, commonly used and machine-readable format.
Where processing is based on consent, you can withdraw that consent at any time.
You have applicable protections relating to certain solely automated decisions that produce legal or similarly significant effects.
These rights are subject to legal conditions and exceptions.
To exercise any of your rights, please email: carl180@hotmail.com
We will respond within the time limits required by applicable data protection law, normally within one calendar month of receiving a valid request, subject to permitted extensions.
We will only send direct marketing communications where permitted by applicable law.
Where consent is required, we will obtain it before sending marketing communications.
If you receive marketing communications from us, you may opt out at any time by contacting carl180@hotmail.com or using an unsubscribe mechanism where provided.
We do not consider a general service enquiry to be automatic consent to receive marketing.
Our website may contain links to third-party websites.
These websites operate independently and may have their own privacy policies and data protection practices.
We are not responsible for the privacy practices or content of websites operated by third parties.
We recommend reviewing their privacy policies before submitting personal information.
Our website and services are primarily intended for businesses, organisations and adults seeking fire safety services.
We do not intentionally seek to collect personal information from children through our website.
If you believe a child has submitted personal information unnecessarily, please contact us at carl180@hotmail.com.
We do not use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals.
If you have concerns about how we collect, use or protect your personal information, please contact us so that we can investigate.
Email: carl180@hotmail.com
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information Commissioner's Office (ICO)Where the EU GDPR applies, individuals may also have the right to lodge a complaint with a relevant EU data protection supervisory authority.
We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, business practices or legal obligations.
Any updates will be published on this page, together with the date of the latest revision.
We recommend reviewing this policy periodically.
For questions about this Privacy Policy, requests relating to your personal information or any other privacy concerns, please contact:
Alan Dobson Fire Equipment & Servicing (ADFES)
